Help with our products and services.

Email support@dunbargroupassociates.com with a description of the problem, the device and operating system you are using, and the email address on the account. We respond within two business days.

The app itself is at lilsass.app.

Subscriptions purchased through the Apple App Store are managed in your Apple account settings (Settings → your name → Subscriptions). Subscriptions purchased directly can be managed from your account page in the app, or by emailing support.

Email privacy@dunbargroupassociates.com from the address on the account, or use the in-app account deletion option. We confirm deletion in writing. Step-by-step instructions are here, and the privacy policy covers what is retained and for how long.

Readers under 13 require verified parental consent before an account can be used. A parent or guardian completes the consent step and retains control of the account, including the ability to review content and request deletion at any time.

Email support@dunbargroupassociates.com and mark it urgent. Please note that our products are emotional literacy and storytelling tools, not clinical or emergency services. If someone is in immediate danger, contact your local emergency services.

Book and accessory orders are fulfilled through lilsass.com/shop. Email us and we will route it to the right place.

Both are welcome at support@dunbargroupassociates.com. Screenshots and the steps that produced the problem make a real difference to how fast we can fix it.